If you need help fast, Call 999 or go to A&E now if:

  • Someone's life is at risk- for example they have seriously injured themselves or taken an overdose. Or if you do not feel you can keep yourself or someone else safe. 
  • Please remember that a Mental Health emergency should be taken as seriously as a physical one, you will be not wasting anyone's time. 

Local Support

  • The Initial Response Service (IRS) - Formerly the Crisis Team
    • The Initial Response Service (IRS) is a team of experienced mental health staff offering support for those experiencing a mental health crisis. The team operates 24 hours a day, 7 days a week.  
    • **The crisis team does not provide an ’emergency’ service such as a 999 response**
    • The Crisis Team – Call: free phone 0800 652 2867 or visit: www.cntw.nhs.uk
  • Mental Health Crisis Text Service - 'CALMER' to 85258
    • A new free, confidential mental health crisis text service is now available across the North East and North Cumbria. Anyone feeling anxious, stressed, isolated or struggling can text 'CALMER' to 85258 for 24/7 support from trained mental health professionals via Shout. 
    • The service is for all ages.

Useful Websites

  • Papyrus
    • ​​​​​​​​​​​​​​PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.
    • Website: https://www.papyrus-uk.org/
    • If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINE247 for confidential support and practical advice. Open 24 hours every day of the year.

Useful Apps

  • Calm Harm
    • ​​​​​​​​​​​​​​Calm Harm is a free app to help teenagers manage the urge to self-harm.
    • Website and link to download: https://calmharm.stem4.org.uk/​​​​​​​
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